Frequently Asked Questions
Everything you need to know about your luxury bathroom renovation.
What materials are used in Willow Bath & Vanity cabinets?
Our vanities are crafted using premium solid wood frames and high-quality plywood for durability. We avoid the use of MDF or particle board to ensure long-lasting resistance to humidity and moisture.
How is the shipping handled for large vanity units?
All large vanities are shipped via professional LTL freight carriers. Each unit is securely crated and delivered curbside to ensure your product arrives in pristine condition.
Do the vanities come with countertops and sinks included?
Most of our vanity sets include a pre-installed natural stone or quartz countertop and a ceramic undermount sink. Please check the specific product description for details on what is included in your chosen model.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping costs and a restocking fee may apply to large freight items.
Are the drawers and doors soft-closing?
Yes, all Willow Bath & Vanity collections feature state-of-the-art soft-close hinges and drawer slides to prevent slamming and extend the life of the cabinetry.
Do you offer a warranty on your products?
We provide a one-year limited manufacturer warranty that covers any defects in materials or workmanship under normal residential usage.