Returns & Exchanges

At Willow Bath & Vanity, we want you to be completely satisfied with your home renovation purchase. If your new vanity or fixture isn't the perfect fit, we offer a 30-day return policy for items in their original, uninstalled condition.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the reason for the return to receive your Return Merchandise Authorization (RMA).

2

Prepare for Shipping

Carefully repackage your item in its original protective crate or box, ensuring all hardware, parts, and manuals are included to avoid restocking fees.

3

Schedule Pickup

For large freight items like vanities, we will help you coordinate a professional carrier pickup; for smaller items, simply use the provided prepaid shipping label.

4

Inspection and Refund

Once our warehouse team inspects the returned unit for damages, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing